Refund policy

All services provided are non-refundable once work has commenced. By purchasing any of our interior decorating packages, you acknowledge that you are purchasing a service, not a physical product, and agree to the terms outlined below.

Cancellation Window

Clients may cancel their order within 24 hours of purchase and receive a full refund, provided no work has commenced.

If a cancellation request is made between 24 and 72 hours after purchase, only the furniture and décor allowance will be refunded. The design and labour fee will be retained, as work would have already commenced during this period.

Cancellations requested after 72 hours from purchase are not eligible for any refund.

No Refunds on Services

Once work has commenced, no refunds will be issued on design or labour fees. This includes planning, sourcing, coordination, and any creative or administrative work undertaken.

Clients are informed of the service scope at the time of booking and confirm design direction through the post-checkout form and approval of the mood board and any optional CAD visuals. Approval confirms acceptance of the project direction and scope.

Furniture & Third-Party Suppliers

We are not the manufacturer, retailer, or courier of furniture or décor items. All furniture is sourced from third-party suppliers, and supplier details will be provided where applicable.

Any issues relating to furniture, including damage, defects, incorrect items, delivery delays, or replacements, must be addressed directly with the furniture supplier. We do not issue refunds or compensation for supplier-related issues.

Delivery Delays & No Compensation

All delivery timeframes, including the estimated 14 to 30 day completion window, are indicative only.

No refunds, compensation, or partial reimbursements will be provided if a project exceeds estimated timelines due to circumstances beyond our control. These may include, but are not limited to:

  • Furniture delivery or production delays

  • Bespoke or custom-made item lead times

  • Damaged or incorrect items requiring replacement

  • Courier, customs, or logistics delays

  • Restricted or delayed access to the property

  • Delays caused by incomplete or inaccurate client information

Client Responsibilities

Clients are responsible for providing accurate information, completing the form promptly, approving designs on time, and ensuring the property is accessible and ready for installation. Delays caused by the client may result in extended timelines without refund or compensation.

Acceptance of Terms

By placing an order through our website, you confirm that you have read, understood, and agreed to this Refund & Cancellation Policy, along with our Shipping & Delivery Policy and Terms & Conditions.