Shipping policy

This policy outlines our delivery timelines, process, and circumstances that may affect completion dates. By placing a booking with us, you acknowledge and agree to the terms below.

Project Commencement

Once your package has been booked, you will receive a detailed questionnaire immediately after checkout. This questionnaire must be completed in full before any design or furnishing work can begin. It provides essential information regarding your space, access, preferences, measurements, and any non-negotiables.
Any delay in completing the questionnaire will automatically delay the project start date, and delivery timelines will be adjusted accordingly.

Standard Delivery Timelines

For Essential, Signature, and Luxe packages, the standard delivery timeframe is 14 to 30 days from the date the completed questionnaire is received and confirmed. This timeframe includes design planning, sourcing, coordination, and installation.

For Luxe packages involving bespoke or custom-made items, delivery timelines may extend to 30 to 90 days, depending on production lead times. Where bespoke items are required, timelines will be clearly communicated and confirmed prior to commencement.

All timelines are estimates and are not guaranteed completion dates.

Shipping, Furniture Delivery & Installation

Delivery schedules are dependent on supplier availability, production timelines, and logistics partners. Installation dates are coordinated once items are ready for delivery to the property.

Delays Beyond Our Control

In some cases, delays may occur due to circumstances outside of our control. These may include, but are not limited to:

Supplier or manufacturer delays
Bespoke or custom production lead times
Shipping or courier delays
Port or customs delays
Access restrictions to the property
Delays caused by incorrect or incomplete information provided

Should any of these situations arise, delivery timelines may need to be extended. We will communicate any changes promptly and transparently.

Damaged or Replacement Items

If any furniture or décor items arrive damaged or defective, replacement items may be required. Replacement items are subject to supplier lead times, which may result in an extension to the original delivery timeline. We cannot guarantee immediate replacements, particularly for custom or limited-availability items.

Access & Readiness

Clients are responsible for ensuring the property is accessible, cleared, and ready for delivery and installation on the agreed date. Delays caused by restricted access, incomplete properties, or on-site works may result in rescheduling and extended timelines.

Communication

We will keep you informed throughout the process and provide updates where necessary. Our goal is to deliver a smooth and transparent experience while maintaining realistic timelines aligned with quality execution.